Context of the mission 

Within the Customer Information and Servicing department, the Customer Management Systems and Referentials team is primarily responsible for the storage, improvement and maintenance of the data of all our customers and intermediaries. In addition, an important part of the activities also consists of contributing to the development of our customer vision of tomorrow: 

• Centralise all available customer information and make it available to all users and AG processes. 
• Uniformize and centrally store and manage customer data and preferences.  
• Complete and improve the existing customer data. 
• Offer a platform to our end customers to view and adjust their own data and preferences if required

To further expand our strategy in this area, the Customer Management Systems and Referentials team is looking for a business/process analyst. The candidate will work within the methods organisation on various projects in parallel, where the following skills will be required. 

• Collecting, synthesising and modelling the concrete needs of the business departments of AG Insurance regarding customer management and customer follow-up. 
• Further elaboration of these needs in projects in close consultation with our business and the IT department. 
• Assisting in the realisation of these needs by supporting IT department in development phases and managing test phases with Business teams, editing manuals and preparing and following up on training for the end users 
• Communication about the progress to the different stakeholders of the project. 
• Take initiatives to improve the quality of our customer data, complete it through data analysis and develop synergies between the Data warehouse and the operational systems.

Proven experience as a process analysis is a must, client data and/or finance knowledge are not required but would be useful. 

Main objectives: 

• Analyse business requirements & synthesise 
• Create functional documentation of project requirements for IT teams 
• Set-up, create and maintain comprehensive patrimonial documentation 
• Align & follow-up of implementation team 
• Coordination business teams testing of the solution 
• Support business architecture documentation of referential domain 
• Help build positive team spirit

Required Knowledge and Experience

• Good communicator 
• Fluency in Dutch, French & English 
• Well organised, with priority management 
• Dynamic, pragmatic, diplomatic 
• Problem solving attitude 
• Someone who goes “all the way” in his/her work 
• Strong sense of ownership and commitment 
• Experience within Insurance or financial industry 
• Experience in data management 
• Good knowledge business process modelling 
• Good knowledge of data modelling principles 
• Knowledge in testing processes 
• Knowledge of Business Architecture 
• Experience in Process and functional analysis 

What do we bring to the table?

• A personalized salary package: we know that everyone has different needs, so you have the chance to supplement your salary with benefits that you need most today. A car, extra vacation days, a leased bike,... the choice is yours thanks to our Flex Income Plan!
• Personal guidance: we believe in the power of human connections, so we'll assign you a dedicated talent manager who will always have your back. Whether you need support during challenging projects or just a friendly ear to listen, your talent manager is here for you. 
• Career planning and professional development: our learning and development team is here to help you create your dream career. Think of them as your fairy godparents - but with less bibbidi-bobbidi-boo.
• Team events: a team that plays together, stays together. From an after work drink to a quiz night, we'll make sure you feel like part of the family (even if you're the weird cousin who knows a lot about Excel shortcuts).
• We care, we grow, we recognize: we invest in these 3 pillars in order to build a sustainable career for you. We have lots of initiatives in place to help you stay healthy and happy so that you can take on every challenge that comes your way and feel appreciated. 
• Challenging projects and an entrepreneurial culture: get ready to flex your muscles on some seriously impressive projects. It's like the Olympics, but without the lycra.