DSTNY Group is at the forefront of innovation, and our Engineering BE team plays a pivotal role in driving technological excellence. As a Unified Communications Expert, you'll be an integral part of our dynamic team, contributing to the growth and transformation of DSTNY Belgium services. If you're a proactive and tech-savvy individual with a background in Telecom and expertise in Unified Communications, we want you to join us on this exciting journey.

Responsibilities:

• Incident Management: Scope and prioritize incidents from various teams/departments, applying your technical acumen to resolve issues promptly. Clearly define next steps and ensure necessary actions are taken.
• Knowledge Enhancement: Update and maintain our knowledgebase, sharing insights and expertise to empower the team and reduce the number of incidents.
• Collaboration: Work closely with product owners, development teams, and operators to prioritize bug fixes and improve the overall release management process.
• Technical Support: Provide guidance to QA, Operations, and other teams to support tandem platform interoperability.
• Training: Conduct training sessions for DSTNY teams, enhancing their technological proficiency to minimize ticket escalation.
• Vendor Engagement: Foster relationships with vendors, contributing to architecture development and addressing escalated production issues.
• Process Improvement: Identify and contribute to process improvements within the Engineering BE team, ensuring efficiency and excellence.
• Collaboration with Product Management: Work closely with the commercial product manager to align technical strategies with business goals.

Profile

• Experience: Minimum 5 years of ICT engineering experience with a focus on VoIP/SIP applications.
• Knowledge: In-depth understanding of voice and data communications, with expertise in designing voice transport/application diagrams, SIP call routing, and Linux.
• Language Skills: Fluent in written and spoken English and either Dutch or French.

Preferred Qualifications:

• Technical Expertise: Experience with Softswitches, Session Border Controllers, SIP proxies, and Media Servers.
• Microsoft Teams: Proficiency in Microsoft Teams voice and backend operations.
• Linux: Working knowledge of Linux-based operating systems.
• Scripting: Ability to script in Python.
• Adaptability: Thrive in a fast-paced environment and quickly grasp innovative technologies.

If you're ready to be part of a dynamic team, contribute to cutting-edge technologies, and drive excellence in Unified Communications, apply now to embark on a rewarding journey with DSTNY Group. We believe in empowering our employees to shape the future of technology. Join us and make your mark in the world of Unified Communications

Proposal

• You will be working in an international context where there will always be something interesting for you to do, there are plenty of options for growing your career.
• You’ll be part of a hybrid-working global team with a combination of working from home and at the office.
• A challenging job in a fast-growing company with space for personal development and continuous training.
• A competitive salary, including an eco-friendly company car with fuel/charging card.
• Electronic meal vouchers, health insurance.
• Flexible working hours, with the possibility of remote work. Because in digitalization, we should set a good example, right?
• A pleasant working environment in a brand new building customized to the wishes of our Destinians.
• A great team of colleagues and wonderful customers.
• A friendly atmosphere with regular fun team-building activities or company events.
• Always fresh soup, fruit, and delicious coffee.

Are you convinced? Don't wait any longer and apply via the form below.