Role description

Your mission is to guarantee end to end digital user's experience on all touch points of customers' website.

Required Responsibilities

• collaborate with business to define and develop prototypes of new concepts
• review and assist in refining business owners' requirements
• define and validate wireframes for new digital screens
• work in close collaboration with the design team and the business analyst
• develop content for presentations/ UX business opportunities
• participate in short and long-term project efforts
• scheduling basic presentation concepts
• design and conduct user's research
• identify potential usability issue
• convert research findings into actionable results
• stay on top of new trends in usability
• help maintain the UX research library and toolkit
• provide coaching to less experience team members

Your profile:

Degree & Experience

• Bachelor's Degree in Computer Science, Information Systems, Graphic Design or related field or equivalent work experience
• Typically you already have a 3 years experience in conducting user experience research using a variety of research methods
• professional and relevant experience in UX on large digital business projects in large companies
• previous relevant work experience as UX Specialist
• experience in telecommunications sector is an asset

Technical skills

• web content management tools, platforms, e-commerce and self-servicing solutions

Attitudes/Behavior

• analytical mind
• coordination
• adaptability
• planning and organisation
• communication
• learn complex technologies
• flexible
• results-focused
• self-sufficient
• customers-focused

Languages

• French, Dutch and English (written and speaking)