Who is EASI ?

EASI is a Belgian IT company offering state-of-the-art solutions in the domains of Business software development, mobile app development as well as IT infrastructure, cloud and IT security.

With its 300 employees, EASI is particularly aimed at mid-market companies looking for flexible and pragmatic solutions with a high added value.

EASI is positioned as top of mind employer in IT and Business and has won the price of Best Workplace Belgium since 2015!

Do you want to boost your management skills and/or develop your IT talents in a company with a unique culture in Belgium? Is the answer yes and yes? You are reading the right job description right now!

Job Description

• Answering and managing questions and incidents created by our customers in our B2B Extranet
• Communication with our customers, suppliers and partners
• Solving 90% of the calls who are related to infrastructure
• You are able to solve at least 75% of the questions in an autonomous way
• Follow up and/ or handover technical incidents that couldn't been resolved by you, to specialists
• Possible interventions at our clients in function of their needs
• Installation en configuration of new servers
• Advise and assist development and IT production teams or users in their choice and application of technical solutions
• You'll be the contactperson for our internal clients regarding Infrastructure questions
• You play an important role in the proper functioning of our team of consultants

Your profile

• You have a first experience in support and you would like to expand your knowledge in Infrastructure (servers, systems, ....)
• Or you have a first experience in IT-consultancy and you wish to maintain and expand your technical expertise but in a more sedentary workplace
• You have a bachelor or master in IT
• you are dynamic and have a passion for information technology
• Your sense of responsibility remains great in all circumstances
• You have knowledge of: Windows Server, Active Directory, networking, Linux, Storage, VMware, NAS, SAN, ...
• Basic knowledge of IBM Power Systems iSeries is a nice-to-have
• You are communicative, pro-active, customer oriented and have a positive team spirit
• You speak perfectly Dutch or French. A good knowledge of English is a big plus.

Your Package

• Competitive salary
• Meal expenses
• Company car
• Fuel card
• Hospitalisation insurance
• Group insurance
• Mobile phone subscription
• Homeworking possibilities
• Cafetaria plan
• Intellectual properties possibilities
• Eco vouchers
• Seniority days