At the customer the service unit IT Care delivers and supports state of the art workstation solutions for her employees. Do you have a passion for what you do, do you go for commitment, think and act in a flexible way, and want to contribute to the success of the organization ?
Then this could be your next step.

The purpose of your role within the IT Care team :

• You take care of first and second line support for all internal Workstations, printers, mobile and fixed phones, network connections,…to ensure operational excellence at all times.
• Solving problems and daily issues defining clearly the scope of your support according to workstation policy.
• Improve and document further IT Care processes (ITIL and ISO27K certification).

You want:

• To install and configure new and used workstations; more specifically installing standard image and specific software packages, profile configuration and testing
• To maintain, restore, substitute or renew workstations taking care of data migration
• To provide internal users with support for daily issues treating hard and software demands according to workstation policy
• To ensure security by taking care of antivirus systems
• To guarantee an up to date inventory of PC equipment, workstations, printers etc..
• To provide technical support for printers, being the contact of suppliers

Your profile:

You have:

• At least 1 year experience in a similar role ;
• Preferably a bachelor in Computer Science, Engineering or Information Technology, or equivalent level acquired through experience ;
• A good knowledge and a keen interest in IT tools.

You are:

• Fluent in both French and Dutch with a good understanding of IT-related English
• Customer minded
• A good listener, able to effectively capture and document the internal client demands
• Assertive in defining the scope of your support, according to workstation policy
• Able to cope with and ease the stress of your client
• Able to prioritize

Main processes, systems, tools used:

• Window 10 OS
• Office365 (exchange online)
• Active Directory
• Cisco call manager & Cisco contact center express
• Omni tracker as a knowledge base, SSOL and ticketing solution
• ITIL
• Mobile devices, IOS & android tools
• Printers (Canon + uniflow)
• Network (VLAN, Wifi, ...)