- You will integrate in our client’s operations department, covering several kind of Support Teams;
- You will supervise follow-up and allocation of tickets and service requests;
- You will act as the right-hand man (M/V/X) of the End User Systems Manager;
- You will provide expertise to the colleagues of the Support Teams;
- You will provide expertise in defining, designing and supporting ICT services;
- You will stimulate new concepts and ideas in close collaboration with the business units, Architecture and IT;
- You will act as Subject Matter Expert for various projects;
- You will ensure the functional management and personnel management of the team;
- You will set and assess individual employee objectives, you will identify training needs;
- You will support the Operations Department with improvement projects;
- You will discuss and tackle structural problems within the team;
- You will capture and handle questions from the business;
- You will assist in providing operational support.
Profile:
- You have a Bachelor's degree in an IT, economic or financial direction, or you are equivalent through relevant professional experience;
- You have several years of experience in a managerial position;
- You have good knowledge of Windows 7/8/10 and Active Directory;
- You have at least some Basic knowledge of networking (TCP/IP, routing, VLAN, DNS, DHCP);
- You have experience with and good understanding of ITSM;
- You have excellent analytical skills, you have high level of conceptual and network thinking and you are able to understand and integrate different aspects and requirements from a global perspective;
- You are customer and service oriented, you are a team player who easily interacts with others;
- You have strong developed communication skills, you have very good negotiation and stakeholder management skills;
- You are fluent in Dutch, French and English
Offer:
- A challenging job in a fast growing and dynamic IT organization;
- An employer with a clear social benefit and a well-defined strategy;
- An intellectual challenge, including the possibility to follow relevant training courses, both internally and externally;
- A competitive salary package included several fringe benefits such as a company car, group- & health insurance, etc. … with a very interesting financial compensation if you are not interested to drive a company car, as part of our client’s policy;
- A healthy work-life balance with at least 1 day of telework/week.