You will be responsible for the day-to-day facilitation of the configuration process. Your priority will be to control the data changes in the Configuration Management Database and to enable efficient resolution of integrity issues.

• You will increase the existing CMDB, both in terms of scope as well as data quality for the existing data;
• You will manage the day-to-day activities of the process, ensuring operating procedures are documented to support the activities;
• You will apply the configuration management process;
• You will support in creating and maintaining documentation and learning material for configuration management process users;
• You will maintain the Configuration Management System;
• You will assign approved change tasks to CMDB admins for execution. You will prepare user stories for implementation of the changes and validation of the implementation;
• You will prioritize, in consultation with organization stakeholders, of CMDB changes requested;
• You will coordinate interfaces between configuration management and other processes;
• You will ensure that all operational services are recorded within the CMDB;
• You will ensure that all information within the CMDB is accurate and up to date;
• You will track compliance to the process;
• You will validate and follow up of outsourcing partner scope of CMDB data maintenance;
• You will provide administrative and functional support in ServiceNow to users and process owners within the organization;
• You will determine the impact of possible upgrades compared to the CMDB;
• You will investigate proactively how product upgrades can be beneficial to improving existing customer ServiceNow implementation.

Profile

• You have a Master's degree or you are equivalent by relevant professional experience;
• You have at least 3 years of experience working as a Configuration Manager;
• You have proficient knowledge of : Service management (ITIL (v3 & 4)) processes, ITSM & ITIL principles and their link with CMDB,  ITSM processes as Service Catalog, and Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, etc.
• Having experience with ServiceNow CMDB is an asset; 
• Having experience with offshore development teams is an asset;
• You are a team player with excellent communication skills;
• You are able to work independently, you have strong problem solving skills, you can think and act in a proactive way;
• You have good active knowledge of Dutch, French and English.

Offer:

• A challenging job in a fast growing and dynamic IT organization;
• An employer with a clear social benefit and a well-defined strategy;
• An intellectual challenge, including the possibility to follow relevant training courses, both internally and externally;
• A competitive salary package included several fringe benefits such as a company car, group- & health insurance, etc. … with a very interesting financial compensation if you are not interested to drive a company car, as part of our client’s policy;
• A healthy work-life balance with at least 1 day of telework/week.