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We open up a world of digital opportunities so people live better and work smarter.

As Analyst Workforce Solutions you will become a member of the Servicing Solutions department within IT Solutions and more specifically in the Workforce Solutions (WFS) team, responsible for the Workforce management, Knowledge management & diagnostics capabilities within Proximus.

As an analyst, you will be responsible for translating the IT and business needs into functional specifications.

You also look for creative solutions on a project basis. You provide clear and structured documentation both to the users and to the developers and testers and provide the necessary functional support to colleagues and users.

Responsibilities

• You are responsible for translating the IT and business needs into functional specifications and design, always with the goal to have a robust, cost-effective and efficient solution.
• You are able to work in an agile development process and adjust where necessary
• You provide clear and structured documentation to the users as well as to the developers, testers and the operational team.
• You are able to actively participate in the validation of the delivered solution and can efficiently describe, report and monitor possible issues.
• You supervise the implementation of the requirements until the solution is rolled out in the production environment.
• You are the first point of contact for users and are able to independently understand, analyse and resolve complaints.

Skills

• You are able to assess, plan and organise your work with the right priorities.
• You have experience in an operational IT environment, are stress resistant, flexible and customer oriented.
• You can communicate well in Dutch, French and English and can adapt your communication to the target group such as developers, users, management,...
• You are able to provide understandable user oriented documentation (e.g. FAQ's, training kits, ...) but can also produce technical procedures and troubleshooting guides easily.
• You proactively take initiatives to improve user experience and support efficiency and look for potential technical optimizations in the domain.

Profile :

• You have a Bachelor or Master preferably in Computer Science.
• At least 4 years experience in IT.
• Working in an agile environment is nothing new for you

At Proximus you have the possibility to shape your own future and the digital future of our customers. We offer you:

• Our digital workplace, which assure you a better work-life balance
• A nice and varied salary package including insurance, a mobility plan of your choice, telecom and other benefits.
• The opportunity to build your own career and your development thanks to a continuous learning environment and the exhaustive offer of our Proximus Corporate University.